Home :: Terms & Conditions

Terms & Conditions

Welcome to the SGAW CO. Terms and Conditions, which apply to your use of the SGAW CO. Website. By accessing this Website, you agree to be bound by them.

CLAIMS FOR DAMAGED / MISSING GOODS

We take GREAT CARE in packaging all of our orders. Our warehouse is monitored by personel and video at all times. Therefore, any claims for damaged or missing goods MUST be reported to SGAW CO. within 48 HOURS of receiving your order, no matter where the material was delivered to. After 48 hours, the customer is responsible for paying for any damaged or missing goods. If within 48 hours any product is discovered to be damaged in shipping, please contact us for a Return Authorization Ticket before shipping it back to us. You will be given the address of our warehouse at that time, as we do not accept shipments to our office. All products must be packaged in the original packaging. We will then inspect the goods, and if the product is found to be damaged, defective, or incorrect, we will replace it and credit any freight charges incurred.

RETURNED CHECK AND ECHECK POLICY

A $35.00 fee will be charged on any returned checks or echecks.

CANCELLATION / RETURN / EXCHANGE / REFUND POLICY - HARDWARE

There is a 60% restocking fee for any canceled orders or returned or exchanged merchandise. We also do not accept returns or exchanges on hardware that was purchased along with a shower door. Returns / exchanges must be made within 7 days, no matter where the material was delivered to, shipped in the original packaging, and shipped at the customers expense. All returned hardware will be accepted by the manufacturer only if the returned hardware are still in new condition with the original packaging. We will credit the customer's account, minus the restocking fee and shipping/packaging charges, after inspecting the product. Please use our Return Goods Form for all returns and exchanges. After submitting the Return Goods Form, we will email a PDF form with a confirmation number and the address that the goods should be shipped to, as we do not accept shipments to our office. Please allow at least 45 days to process all credits for returns.

Please Note: Some types of hardware are special factory orders and are non returnable. If in doubt whether your hardware is a special factory order, please email us to confirm.

Please follow the return policy carefully to ensure that you receive your credit in a timely manner. We take great care in resolving any issues that may arise. Any credit card disputes that are filed will be regarded as non payment and will result in immediate collections and reports to the credit agencies.

CANCELLATION / RETURN / REFUND POLICY - SHOWER DOORS

We accept returns on hardware items only, not on shower doors. Shower doors are not cancellable or returnable. All shower door measurements and hardware information must be received within 30 days from the order date. After 30 days SGAW CO. reserves the right to cancel the order and any deposit or payments will be forfeited.

SHIPPING POLICY - SHOWER DOORS

Note: Shower door deliveries are to curbside only. Adequate parking must be available. Delivery prices are not guaranteed in rural areas. Only the day of the delivery will be specified, not an exact time span. When your order is shipped, we will make three attempts to contact you to make arrangements to accept delivery. If we cannot contact you within 15 calendars days, we reserve the right to authorize the freight company to dispose of the merchandise, and we will invoice the buyer for any disposal fees.

Extra shipping charges apply to shipments to 'Residential' addresses. The customer is responsible for clicking the 'Residential' button at checkout. If the 'Commercial' button is checked, and material is delivered to a 'Residential' address, the customer will be charged the additional 'Residential' address fee.

Please contact us about extra charges that may apply if you have special delivery requirements. All shower door measurements and hardware information must be received within 30 days from the order date. After 30 days SGAW CO. reserves the right to cancel the order and any deposit or payments will be forfeited.

NOTE: Shipping charges apply to the 48 continental states ONLY. Extra shipping charges may apply to shipments to Hawaii and Alaska. We will call you with any additional shipping charges.

Important: 2nd Day Air and Next Day Air: In order for air shipments to ship the same day, they must be received before 10:30am Pacific Standard Time. Orders placed after 3:00pm PST will not be shipped until the next business day.

SHIPPING POLICY - HARDWARE

Hardware is shipped via ground on U.P.S, U.S.P.S., FED EX, DHL, or any other service at SGAW CO. option. SGAW CO. shipping rates include the carrier fee plus the labor fee for pulling, packaging, and labeling stock. When your order is shipped, we will make three attempts to contact you to make arrangements to accept delivery. If we cannot contact you within 15 calendars days, we reserve the right to authorize the freight company to dispose of the merchandise, and we will invoice the buyer for any disposal fees.

NOTE: Shipping charges apply to the 48 continental states ONLY. Extra shipping charges may apply to shipments to Hawaii and Alaska. We will call you with any additional shipping charges.

DEFINITIONS

"Conditions" means these terms and conditions: "Personal Information" means any personal details provided by you via the Website; "User(s)" means (a) user(s) of the Website either collectively or individually, as the context requires; "We/us/our" means SGAW CO., "Website" means the website located at http://sgawinc.com or any subsequent URL which may replace it; and "You/your" means you as a user of the Website.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or shopping cart script error or product information received from our suppliers, SGAW CO. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SGAW CO. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SGAW CO. shall issue a credit in the amount of the charge.

PRODUCT PRICING, DESCRIPTIONS, AND AVAILABILITY

Product pricing, descriptions, and availability are constantly changing. We therefore do not warranty the accuracy of the information listed on our website. If you purchase a product that does not match the description on our website, you may return the unused product for a refund. In the event that you order an item that is mispriced on our website, we will contact you with the correct pricing. You may then either pay the corrected price, or cancel the order. In the event that you order an item that is no longer in stock, we will notify of the expected delivery date, or, at our discretion, cancel the order.

1 ACCESS

We will provide you with access to the Website in accordance with these Conditions.

2 YOUR OBLIGATIONS

2.1 You:
2.1.1 agree not to use the Website (or any part of) for any illegal purpose and agree to use it in accordance with all relevant laws;
2.1.2 agree not to upload or transmit through the Website any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
2.1.3 will not upload or transmit through the Website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
2.1.4 will not use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired;
2.1.5 will not use the Website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
2.1.6 agree that in the event that you have any right, claim or action against any Users arising out of that User's use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.

3 INDEMNITY

3.1 You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your PC or internet access account.

4 OUR RIGHTS

4.1 We reserve the right to:
4.1.1 modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
4.1.2 change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
4.2 We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

5 THIRD PARTY LINKS

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

6 MONITORING

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

7 YOUR DATA

7.1 We respect your personal information and undertake to comply with applicable U.S laws.
7.2 You should be aware that:
7.2.1 if we are requested by the police or any regulatory or government authority investigating suspected illegal activities, or upon receipt of a court order, to provide your Personal Information and/or information concerning your activities whilst using the Website we shall do so; and
7.3 We reserve the right in our reasonable discretion to disclose details of your use of the Website in relation to any, or any threatened, Court Proceedings in connection with your use, or the use of anyone under your control, of the Website whether in connection with the matters set out in these Conditions or otherwise.
7.4 Please view our Privacy Policy, which forms part of these Conditions.

8 INTELLECTUAL PROPERTY AND RIGHT TO USE

8.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
8.2 The Website is Copyright, SGAW CO., 2006. All rights reserved.

9. NOTICES

9.1 You may send us notices under or in connection with these Conditions:
9.1.1 by post to 2403 E. Washington Blvd. Pasadena California 91104;
9.1.2 by email to sales@sgawinc.com
9.2 As proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 3 working days of our receipt and should be retained by you.

10. LIMITATION OF LIABILITY

10.1 WHILE WE WILL USE REASONABLE ENDEAVOURS TO VERIFY THE ACCURACY OF ANY INFORMATION WE PLACE ON THE WEBSITE, WE MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO ITS ACCURACY.
10.2 The Website is provided on an "as is" and "as available" basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.
10.3 Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.
10.4 Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under USA law.
10.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.
10.6 We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Website through a third party's hyper-text link.
10.7 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) for:
10.7.1 any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
10.7.2 any loss of goodwill or reputation; or
10.7.3 any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.
10.8 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

11 SEVERANCE

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.

12 WAIVER

Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.

13 SURVIVAL

Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

14 ENTIRE AGREEMENT

These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.

15 LAW

The Conditions will be exclusively governed by and construed in accordance with the laws of USA whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Gift certificates